Dr Walter handles claims for Genki insurance. Their system only allows for 5 invoices to be filed at a time. For each filing they ask the same information: Which insurance you have, how the accident happened, your account number etc. All information you have already provided. Then for each 5 invoices filed a different team member gets back to you. Often with wrong or dubious interpretations of your insurance coverage. All in all it appears to be a setup by the insurance company and the handler Dr Walter to not pay any compensation.
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DR-WALTER is the leading expert in insuring private and business travel as well as stays abroad. For more than 60 years, we have been a reliable partner for au pairs, expatriates, travelers and development workers.
