I booked a pick-up time for returning something I had ordered two weeks in advance. This morning the tracking website said that the driver Sandeep would come between 12:10pm - 4:10pm. However, at 4:30pm I got an update (not even through email, literally through reloading the website) that the driver was delayed but the pick-up would happen by 9pm. Much later, they decided to just cancel the pick-up and asked me to reschedule it on a form, yet I'm flying on vacation and cannot return my item for the next two weeks, which is why I booked two weeks in advance. Tomorrow isn't even available and there isn't even an apology message about Dragonfly failing to pick up the item. They also don't have an agent chat service.
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