I wish I could give no stars. I will literally never use dragonfly to return a package! Twice now I've had to reschedule because the driver did not pick up. The first time there was no contact whatsoever - they left a tag at the door but didn't knock. The second time I received a phone call at 8:47 from a person's name I didn't recognize so I didn't answer it. I got a text message afterwards saying that my pickup was canceled and needed to be rescheduled. I had checked my security cameras and they didn't even come to my house. Had they come to my house and knocked on the door or rung the doorbell I would have been able to give them the packages I needed to return. I ended up canceling my Amazon returns and doing it again through Purolator, which I had to go and drop off instead.
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