Absolutely Terrible Experience with DragonflyIf I could give zero stars, I would. I had to return an item through Amazon, and unfortunately, the only pickup option was this awful company, Dragonfly.I scheduled a pickup and got an email saying they’d come before 9 PM. I stayed home all day, even got a text saying they’d be there within an hour — but three hours later, I received a message saying “please reschedule, nobody was home.” Excuse me?! I was literally home all day.Fine, I rescheduled. The next pickup was supposed to be Sunday — same thing. “We’ll pick up before 9 PM,” then “we’ll be there in an hour,” then hours later: “please reschedule, the business was closed.” What business? I called customer service, and the representative couldn’t care less. He put me on hold, came back saying he “filed a complaint about the driver” and “scheduled another driver for tomorrow.” I asked if they could pick up after 4 PM since I’d be at work. He said “yes,” and hung up on me.Next morning at 7:35 AM, I get a text: “I’m on my way to pick up the item.” Seriously? Then at noon, I get another email saying “please reschedule, we missed you.” I had to call the driver myself — he apologized and said he’d be there “in a minute.” Finally, after all that nonsense, they picked up the package.This company is an absolute nightmare — unprofessional, unreliable, and completely disorganized. Dragonfly should not be in business.
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