I ordered a package through Amazon and it ended up being shipped by Dragonfly. I work in an office building that is open M-F, 8-4pm. This was mentioned in the delivery instructions section when placing the order, as well as when I confirmed the pickup in my email. Tell me why Dragonfly came to deliver the package at 8:41pm. Additionally, when they realized the building was closed, they called my cell # and repeatedly asked for my home address so they could bring the package there. That is not where I want it to be delivered. Also, how do I trust the person on the other end of the call to be who they are saying they are? Especially when they were not pleasant and very demanding. Dragonfly eventually left a notice on the front door of the office, which had no information written on it, no time of when they attempted delivery, no date marked, nothing. I had to Google Dragonfly to confirm this was a legit company. I called Dragonfly and asked if they would be able to deliver the package during our business hours, and was told I should have put it in my delivery instructions. I told her I did, and she said "oh sorry I can see that now. sometimes our drivers get busy on their route and show up late." okay, again, why is that my problem? Is there no better system you could have set up? Somehow, this counted as one of my three delivery attempts. What is the point of having an "add pickup instructions" button anyways, if nobody cares to read it? Well, the second delivery attempt was arguably worse. I received a call and someone was telling me they were 2 minutes away and to come to the front door outside. Um, who is this? They said it was Dragonfly with my package. A little suspicious. I told them no thank you, please deliver to the office building and leave with reception. They asked if they could deliver to the office beside us instead, I said no please do not, they are not affiliated with us and should not have to finish YOUR job. Anywho, the driver would not give up, he just kept asking/telling me to come downstairs. I met the driver downstairs because at this point I was worried my package was going to get stolen because the Dragonfly employees refuse to do what they were hired to do. One other thing I would like to add, on the Dragonfly website under "Common Q&A's" it shows as follows: "I live in an apartment or condo building, where do I meet the driver?" The answer?: "If the driver needs additional information to access your pickup location like a security code, call box code, or directions, feel free to include them in your instructions. The more detailed, the better! To set pickup instructions, click the button labeled 'Add pickup instructions' in the first email you received from us confirming your pickup." End quote. I am highly dissatisfied as I seem to have done everything properly on my end and Dragonfly simply refuses to do their job.
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