Generally I've had no problem with Dragonfly. Today however, mere minutes after saying my package would arrive shortly, I received a message saying "Your package was turned down at the door." and that I would be refunded. Well, no one came to my door, and I certainly didn't refuse anything. After making some calls, Intelcom stated that the package was actually damaged and they chose not to deliver it. A professional company should communicate clearly and accurately. That didn't happen in this case.
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