If I could give them a no-star, that would be my rating. My mistake was a transposed house number so it was the incorrect address. My bad, yes! What they did after that is incompetent!I immediately called Aug 30 and changed the address. They said it would take 12-48 hours to fix. Then, nothing. No notification of address change, no tracking info. Then I called on September 2 and they tell me I have to change the address again, but that it would be delivered Sept 3. But no, so I called Amazon where I originally purchased from. They contact the place,(at least that’s what they said) and I am to call the delivery company again. I do, only to be told I have to change the address AGAIN! This time informing me that it will be another 12-48 for it to be scheduled. Currently, it’s been 96 hours+ that my package has been in limbo with no delivery in sight. The support rep spoke over me, did not want to listen, could not provide any escalation path, and interrupted my ask to be heard. By the end of the call I was more than angry. I have no idea if the package will ever get to its destination, and at this point I’ve lost hope! This company should not be in business.
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