Delivery relies heavily on communication, yet it often falls short. The customer support claims they cannot reach specific locations or drivers except via email, which feels untrue. They also state they lack a way to contact a manager directly, which raises questions. Drivers often report attempted deliveries without even approaching the address, leaving customers frustrated. You might get a message saying they'll arrive in an hour, only to find out later that delivery failed. On delivery day, the tracking status unpredictably shifts to "pending calculations"—a vague term. Has anyone else experienced them admitting that the parcel wasn't even taken out for delivery? It would seem that if every employee faced a series of unfortunate events, it might still feel like a light punishment for the service provided.
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