Extremely disappointing experience. Initially, my delivery was postponed without any clear explanation. The following day, it was marked as out for delivery, which seemed promising! However, at 5 PM, I received an email stating that delivery failed due to the driver not being able to access my building, despite my detailed instructions and access code. Thinking the code might be faulty, I went down to test it myself, and it worked perfectly! I then checked my door logs, hoping to see if there was an attempt to contact me, but there was none. No delivery attempt was made at all. So, I reached out to customer service. I was on hold for 30 minutes, and when I finally connected, I got disconnected because the representative couldn't hear me. This was clearly an issue on their end since I had just spoken with a friend without any problems. Terrible service; I recommend steering clear.
Claim your business profile now and gain access to all features and respond to customer reviews.
