The company utilizes a third-party service for customer returns. They promised a pickup within one business day, but I received an email indicating it would take two business days instead. This morning, I got another email stating my item would be picked up today. I waited at home all day for the driver. Now it's 8 PM, and after checking the tracking site, I see there are supposedly weather delays in our area. However, it's a clear, sunny day here. This isn't the first time I've faced issues like this; next time, I'll just take the item to a local store myself.
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