I purchased a king-size mattress three years ago, drawn in by the lifetime warranty, as I needed a supportive mattress due to previous back issues. However, after three years, it started sagging, especially with two people using it. When I contacted the support team, they requested photos, but due to my back problems, I struggled to comply. They suggested buying a mattress topper instead, which was frustrating. The warranty seems non-existent. The representative I spoke with had difficulty communicating in English. Overall, the service was disappointing, especially for veterans. I recommend looking elsewhere.
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Featuring ‘Dream Plush’ memory foam to sleep cool, a luxury quilted cooling cover for soft support, and an ActivEdge™ support system for a touch of bounce, DreamCloud uses innovative sleep science to guide our construction.
