Just had 9 days at the Tacande Portals Nous in Majorca. Rated as 4 star hotel. I booked a gold level room having experienced gold level at the Gran Tacande in Adeje Tenerife (it’s amazing, 5 star and I’ve stayed there about 8 or 9 times previously)What a disappointment, I cannot express how underwhelmed I was upon arrival. It is definitely only a couple of hundred meters from a small cove and sandy beach but it’s situated on a hill and to get anywhere other than the beach you need to be young and fit. Definitely not for senior citizens ( like me) unless you hire a car ( fortunately I already picked one up at the airport)The “gold level” room was situated overlooking a building site where work commenced every day at 8.00. (I was assured that work was only allowed between 12 and 2 during the summer months but that was just a load of nonsense!The reception staff were not overly interested and when I complained about the building etc they were not really that concerned. It might have been good to know before we booked that building work was going on.( I booked direct with Dreamplace hotels so they must have known). No alternative room was offered.Pool area is good and service at the pool bar was excellent! The gold level lounge was pathetic with nothing other than some juice tea coffee and few miserable pastries. The room was ugly with zero atmosphere!!The outside upper level Gold seating area was closed (has been since covid) and the exclusive Bali beds area was fine if you wanted to walk through a dusty sandy area and lie on a bed with stained covers!!At checkout I asked for the bill and was presented with a card machine with an amount already entered, when I asked for a detailed printed bill I was offered the slips I had signed and a calculator…….. fortunately I can count but was amazed that no printed invoice was presented, I have never experienced this poor disinterested attitude in the past….,.. anywhere!!!They definitely need some front of house staff training !!
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