We loved this hotel during our stay, everything was fine up until the day before we were due to leave, and I found a dried brown substance smeared across my toothbrush which smelled foul like faeces. We are not posting this review to be malicious, we tried to resolve this matter with the hotel but they showed no accountability and they were even a little patronising in their response, suggesting the maid had proper cleaning utensils to clean so wouldn’t need to use my toothbrush for cleaning purposes. ( I don’t think that’s the reason my toothbrush had poo on it) As a reader of this review it’s up to you what you take from this, but I will offer some advice if you visit this hotel, hide your toothbrushes and don’t wait until the end of your holiday to tip the maid if you’re putting the do not disturb sign on the door. We feel this may have massively inconvenienced the maid without realising, at the start of the week she seemed so lovely but as our room was on the corner I think she wanted to be in our room first to clean, it was a little too early for us so we politely asked for more time that day and every day after this we left the do not disturb sign on the door the night before so she would know not to come too early. This ruined the last two days of our holiday, and really upset me that we could have angered a person so much that they would do something so disgusting. The lack of accountability and and poor customer service from this hotel suggests it is no where near 5*The staff really do not seem to care.
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