We travelled as a group of 10 which consisted of 3 families - 2 adults 2 children (8) - 2 adults 2 children (4) - 2 Adults (grandparents).This was our 4th visit and it didn't disappoint. Each member of our group from the 4 year olds up to the grandparents enjoyed every second of our amazing stay.Our rooms over the years have changed, from Superior Family room, to Sea View to Superior Double room - My advice is go with your budget - every room is fantastic - all very spacious, extremely clean, very comfortable beds, pillows, toiletries, kettle, water, fridge, TV - everything you could want and more. The maids each morning would have our room immaculate.The Staff:Reception: Although the staff at reception are extremely busy they deliver...… every question, query, request for help or guidance was dealt with like we were family. All of you are a credit to your team, Veronika you are a lady - thank you for everything you did for us during our stay.The Animation Team - the children's holiday was made unforgettable - kids clubs, disco, 5D cinema, even just walking around the animation team had our children feeling like they were part of the team - they remembered our children's names - never passed us without a high 5 - Kevin (JUSTIN BIEBER !!!!) you have a gift, you bring fun no matter what you are doing.The Pool Staff: Alex and Ivan - these lads work so hard to ensure everyone is happy with their sunbeds, umbrellas etc. Nothing was too much trouble. Restaurants: The food was really good, always a good variety, plenty of choice, good selection for children also. I find it hard to fault. Drinks are the same - loved the white wine.Management: We did have an issue that needed the attention from Management and honestly they were nothing but generous and genuinely kind to us. Our problem was solved immediately and we were back to enjoying our holiday.If you are a family with small children do not hesitate coming to The Gran Castillo - it’s called family and fun for a reason - it absolutely delivers and stands up to its name. Our children made some lifelong friends as did ourselves. I just cannot fault this place - Its 100% amazing.
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