The website says that they will investigate my sleep as a prescription health service using the well-known Dreem sleep tracker, which is not sold anymore to the public. In fact, however, 1. The phone number is never reachable2. When addressing them via email, the response is only a copy-pasted standard text that doesn't answer any individual questions. Replying them back and asking for details I am actually interested in is ignored.3. The website doesn't provide any useful details, not even basic information such as: Will the Dreem headband stay with me or is it only lent for the medical investigation? What parameters are measured? Is there any app for Android/ios and if so, does it show any details about my sleep as the app for Dreem 2 did?The Dreem gadget was reputed once. It was sold as "Dreem 2". When transitioning to this new doctor's prescription based model, they made service for their Dreem 2 device unavailable, already during the time of guarantee of the sold devices: I tried to reach that Dreem 2 hotline both via email and via phone in Paris (Rhythm SAS on Google maps). Nothing answers. See also the other unsatisfied more recent user reviews on the Play Store. I hoped that now for the Dream 3 device, provided purportedly via this dreemhealth.com website, they do provide service and a motivated hotline. This is unfortunately not the case. I do not understand how they make business or if they actually closed down and it is just the website running on and on, automatically answering incoming email with a standard text... :-(My above review was from 2023.update August 2025: I was surprised that this enterprise dares to respond to my review, bc today, their website is even worse than it was before. Essentially everything removed, except a possibility to write a message. Of course, if their response here on Trustpilot would have been that they relaunch the good quality, publicly available full-fledged Dreem2 device, I would have immediately changed this review from 1 star to 5 stars and would have bought the Dreem 2. That device gave control to the people, it gave the full data to the people, it was reputed. It was customer oriented and presented (for a mobile device) state of the art sleep data. These guys, however, are still struck with their crappy castrated dreem 3 device, it does almost nothing, and even that little is via doctor only. Patients are not empowered but pay many times as much and get essentially nothing. Please close down and please somebody reopen a business selling the full dreem2 device.
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Dreem Health makes getting help for sleep problems easy. Meet with a licensed sleep specialist online, take a sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most insurance plans or available for self-pay. You’ll get a clear cost estimate before your first visit — no surprise bills. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.See more
