Poor customer service and poorly packaged items.
I ordered the Emily 600mm mirror cabinet and the Hib Eris mirror cabinet.
The Hib Eris unit had some damage on the box but luckily it was securely padded with expanded cardboard corner and side protecters so it was intact.
The Emily unit was very poorly packaged. Only thin plastic corner protectors and thin polystyrene.
It arrived with a broken mirror so I arranged a replacement.
The second Emily unit arrived in an even worse state. It fell apart when I carefully removed the packaging to inspect it. On the plus side the mirror was unscathed this time.
I had to take time off on both occasions to receive the deliveries and return the damaged unit.
I thought Drench/Beyond Retail would offer some form of compensation but they flatly refused and said my only options were a like for like replacement or refund.
I really wanted this unit but I was not prepared to spend more time waiting for another damaged unit to arrive so had to opt for a refund and find a replacement elsewhere. This has delayed my bathroom renovation and caused unnecessary inconvenience.
I am really disappointed with Drench as I have used them before and thought I was in good hands.
I won't be buying from them again unfortunately.
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Beautiful, affordable designer bathrooms from Drench. A wide range of great brands, free consultations, expert 3D design service, and fast, free UK delivery over £500. Find the bathroom of your dreams at Drench.co.uk
