dresslily.com

2.3
2.3 Based on 201 reviews

...

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Marlene S.
TERRIBLE return policy. Avoid

I ordered a $160 MOB dress. I did not care for the fit or the fabric and initiated a return. I followed all the return requirements - was only tried on once and had ALL the tags attached which I showed them in an email - but the return was rejected. For no reason at all. They tried offering me $20 to compensate. I rejected this offer and they kept going up by $5 increments. They ended at $45 (for an $160 item). No reputable company has this type of return situation. I informed them that I will be writing bad reviews.

1
Date of experience: May 05, 2025

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