dresslily.com

2.3
2.3 Based on 201 reviews

...

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Imogen Morgan
DO NOT ORDER FROM THIS COMPANY

Ordered through this company and never received my items. They refused to give me a refund as it was delivered but to wrong address. I was essentially told it's my fault that I put in the wrong address, which is a lie because I autofilled with paypal and triple checked. They just kept telling me it was my fault and denied me a refund or my items. HORRIBLE experience and WILL NEVER RECOMMEND them to anyone. They're customer service is trash.UPDATE: after a MONTH of back and forth, they have issued my refund after I left this negative review, but only after a negative review. I wouldn't have had to leave the negative review if they had just worked with me from the beginning. I'm still staying away from this company in the future.

2
Date of experience: Oct 18, 2020

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