If I could, this would be a zero. I am a first time customer, and decided after seeing many ads to give DressLily a try. With a little research, I found out they are a Chinese company, so I put in my order and settled down to wait for what I knew would be a long shipping time. A month later, I look on my account to see where my order was, and it showed as “delivered”. With a little digging, I found out that, even though I had entered the correct address, and my correct address is on file with them under my account, whoever at DressLily was in charge of actually shipping my order put in the wrong zip code, so my order was undeliverable. (I could see the incorrect zip code when I clicked on the tracking info and was sent to the shipping company’s site). When I tried to explain this mistake to customer service, I was told to go hunt for my package myself. I tried a few times to point out that I had entered all of the correct information, and they had been the ones to botch the zip code when shipping, but was continually told it was not their problem and it was now up to me to make up for their mistake and go hunt down my package. They refused to send me another order or to refund my money, even considering that this mistake was their fault. Please be smarter than me; if you would like to actually receive your product and avoid a customer service nightmare, save your time and money and shop somewhere else.
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