Ordered a dress which was made of poor quality fabric and a completely different shape to that in the picture - no waist at all just a sack. Arranged a return (eventually being offered a refund rather than credit) with postage at my own expense because they would not concede that the dress was not as described. I didn't track the parcel (as postage costs would then have skyrocketed to almost as much as the dress itself) but do have proof of postage. Despite this, 2 months later they claim they have not received my package and won't do anything without tracking. All in all, this attempt at an order has cost me over £30. I will be attempting to reclaim my money through the credit card company.Since posting this they have offered to refund the dress (but not any of the postage of course) which is a distinct improvement, but it should not come to the point of raising complaints publicly to get reasonable behaviour from a company.
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