Placed an order for over £150 a few months ago which hasn't arrived. Contacted Dresslily who told me to instead contact DHL. DHL said they don't have a package for me.I went back to Dresslily who told me that it is the 'responsibility of the customer to sign and accept the package'. How can I accept a package that hasn't been delivered?Any decent company would track the parcel for you and refund you if it was lost, not shirk responsibility like Dresslily.I'd hate for anyone else to be put in this position, so avoid at all costs!
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