I ordered several items from this site for myself and my husband. Please keep in mind, I am very accustomed to online ordering and "getting what I paid for". These items are priced at higher quality and look higher quality from the website. What I received was cheap flimsy material. Not only that, but I ordered the smallest size, and it was extremely large - men's and women's clothing.I was going to return these items, and I to hunt down on their website on their refund/exchange policy because most of the links I found were broken. I noticed I would have to pay for the return, but I had spent about $70, so it was worth it. I contacted customer service, and they have to give you a shipping address. Additonally, they informed me we are not allowed to use any other courier except USPS. They also tried to tell me that they would only refund me the money to the "DressLily Wallet". That wasn't acceptable. After several emails back and forth, they agreed to send my money back to my credit card. They tell me depending on who I bank with will also determine the amount of time it takes to receive my refund (3-14 days). With my bank, it takes 3-5 days. It took them 10 days to provide a refund upon confirmed delivery - technically within the allotted timeframe, but not dependent on my bank.Also, if you have a customer ticket open with them, take screenshots. Your ticket sometimes "disappears".
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