Please do not waste your time ordering from Dresslily, or else you will regret it!!! I dont even want to rate them .The items may look good quality on the website ,but they are of inferior quality. My ordeal started when I ordered two items which were poorly described. I contacted Customer services and was advised either to keep the items and give to a friend/ or send to charity. I thought they were having a laugh. There was no returns label After a several communications with them they sent me a returns label addressed to a company in Spain, which I then had to pay to be tracked, that was more than the delivery charge of £3.99 Shipping. I paid £7.34 through Royal Mail to be tracked and waited patiently as mentioned in their T&C to received my refund within 14 days. This was far from the truth. I sent another message stating that I have not received my refund. To my astonishment. I received a reply saying they have not received my parcel. Although it was tracked with their address in China After a dozen emails. and waiting a further four weeks later. I persevered for a futher two weeks. I raised a dispute. They agreed to refund me as I'd paid via PayPal. When I checked with my notification received from PP, they had only refunded half of the refund. I queried this again. Quite frustrated customers services replied that they don't refund for shipping. 'What' This is my money. I've contact PayPal to dispute.Please be aware that this is a Chinese company and they are trading under under various names other than Dresslily with different return address, so I can see this is an acute problem for customers sending back returns.I feel supported that I paid through PayPal and they will contact the Company to receive the remainder of my refund.Please avoid using this Company at all cost.Mrs G
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