They advertise free shipping on their website but charge me for shipping anyway. I had several items in my cart, and I was prompted to add $8 more to receive free shipping, so I added another item. I was still charged for shipping. I contacted customer service and was told because I purchased in Canadian dollars, I didn't meet the threshold of $59 (which is apparently USD even though it doesn't say that). However, their shipping policy indicates $89 for free shipping in Canada. I had spent $111 before tax.So, I submitted a ticket through their website and was told they couldn't afford to ship it for free because Canada Post was on strike, so they had to use a more expensive shipping option. Fair enough, but update your shipping policy and don't mislead your customers with false information on your website. Since I was prompted to add more to my cart for the free shipping, I asked them to remove and refund me for the item I had added. They said they would, but they haven't.
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