So I purchased something from DressLily a few weeks back and wanted to relay my story of their scam maneuver so people are informed.They have a 30-day money back policy. I ordered a dress that came in a completely different measurement than was on their site and didn't fit. When I contacted them about the sizing issue, they offered me 2 choices. An exchange in which they would send a correct size, or a refund. I chose the exchange.They then contacted me to say they were out of stock even though their store was "in stock." They offered me a refund but of only a fraction of the price. I paid almost $60 and they said they'd refund $13. I declined and escalated to Pay Pal.They asked me to remove my claim from Pay Pal or they would not resolve it with me. I said i would remove it after a resolution. They refused to chat in the Pay Pal dispute chat. I didn't trust them because once you take down a dispute in Pay Pal it's permanently closed and cannot be reopened.At this point they told Pay Pal they would offer me a $5 refund. Less than what they first offered. Of course I declined.They lied to Pay Pal saying I got exactly what I ordered and Pay Pal didn't even contact me to ask questions even though I gave ample proof.Do NOT deal with this seller. They have cute stuff, yes, but they are terrible as a vendor. I'm okay with the loss as long as people know who they really are and heed this warning.#dresslily #scam #terriblevendor #ripoff #dresses #facebookadstips #christmasdress #vendors #warning #norefundUpdate: You will see a response from Dresslily below. I DID contact them and went through their ticket process. They refused to give a refund as per their policy. They kept delaying and trying to offer a "partial refund" to keep the item which is just telling me to keep an item no good to me for a discount.They also commented on their sizing chart. Their sizing chart was wrong. I measured myself and ordered accordingly and 2 measurements were 2 inches larger. I proved this in photos and Pay Pal finally issued a refund and they're only replying now because they lost.
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