Terrible service! Ordered 4 dresses on 09.11.2021. Knew they were coming from abroad but offered a delivery date. Needed 2 dresses for Christmas events of which one has passed and one is tomorrow. No sign of my delivery. Raised a ticket with them direct to be told to wait for delivery between 01.12.2021 and 15.12.2021 only after many conversations telling me to wait longer etc. Then all tracking had stopped on my item. They acknowledged this when asked about it but told me to wait further and kept quoting shipping details. No empathy and constant referring back. Have asked numerous times to refund my order as it’s not arrived as advised and not as per their extension of delivery times. Now they have told me they’ve referred it to the logistics provider and I have to wait 5-7 days for a response which takes me past my second Christmas event one of the dresses was for. All I want is a refund. Very simple! I don’t have the items and definitely don’t want them now. I will not use dress lily again and will be recommending others don't. Terrible service and customer service!
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