I ordered 3 dresses in November. They never arrived, and they were supposedly sent to an address that was "linked to my PayPal account" (it was not; it was actually the engineering building on the campus near my apartment). I tried to fix the address but it was too late. When I reached out to customer service, they sent me in a circle, where I had to then reach out to OnTrac who told me to reach out to ELogistics who told me to reach back out to DressLily. I was also told by customer service that the address mishap was my fault. No one could ever find my order, including people in the engineering building, the UPS stores, police stations, etc, and for this headache I feel I was grossly undercompensated. I was offered a 33% refund off my $60 order. I did not accept, and he gradually increased it until it was 60% "but again this is special treatment." I feel that I have been disrespected and that my case has not been treated honestly. I also have not received this refund yet, and I imagine they will consider this case closed once I accept it. I have decided to give up and accept their offer.If you order from them, buy 1 item first by itself to ensure that the order comes.
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