I ordered a dress and their locater inserted the wrong address. I didn't notice until a few seconds after the order went through. I changed it immediately and this was BEFORE the package shipped. Now that is my bad and my fault. But the order was sent to the wrong address. However, I contacted them and they wanted me to ask the person at the wrong address about the package. Something that I hesitantly did since we are in a pandemic. Luckily, my neighbor was nice and did tell me they never received it, despite USPS claiming to have delivered it. I contacted USPS and they sent an email saying the package was essentially lost. I kept dresslily up to date on these developments and each reply from them was curt and rude. I felt like I was basically treated like a criminal trying to steal from them. Or that is was some big drag to put up with me. That or they really don't care about their customers and just copy/paste replies to their tickets. The last message from them I read was especially rude. I just wanted what I paid for. Other COMPETENT online stores have policies and refunds for issues such as these. Judging by the other reviews, they clearly have no idea what to do when something goes wrong and it looks like it goes wrong a lot. I only ordered one other thing from them and I will never order from them again. There are other dress stores that will be less of a headache.
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