dresslily.com

2.3
2.3 Based on 201 reviews

...

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Venus Morgan
Missing item, no refund, frustrating customer service

Most of the clothes that came in were well made, the sizing can be really tricky so you have to look at the measurements and kinda figure out by the type of material how things will fit. If it wasnt for the missing item that i will explain later, I wouldve recommended them but:One item from a 6 item order was never sent due to a stock issue and they DID NOT contact me or give me a refund for that missing item. Ive been trying to get refund since the shipment came in about 2 months ago and ive been getting the run around. They are either not good with english or they are playing dumb but either way, they gave the run around and never gave me my money back for the missing item. It was also very difficult to communicate with them as their system would not let me start a case on their website/app and would not let me reply to them when they started a case so I had to send a new email everytime i wanted to speak to them. So basically, you take a chance with this company.

2
Date of experience: Jan 01, 2023

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