drippy.amsterdam

The case of the mysterious jewelry

I placed an order for 2 rings on Christmas Day for my wife (we are celebrating our 20 year wedding anniversay this year). After making payment, I received a confirmation email of the order and all was going SO well.The day after (26th Dec) I received an email with "A Shipment From Order #9719 is on the way", I thought great and as I had requested expedited shipping I should receive these quite quickly even with the festive period.I clicked on the tracking email - no tracking numbers or even anything in the loaded page that confirmed the order was shipped - so I reached out on the email address provided (info (at) drippy.amsterdam) and was assured by "Joyce" who confirmed that the order was fulfilled on the 26th December but it looks like there is missing some tracking details. They said that they would escalate this to their team to track down that information and they'll get back to me as soon as possible.2 days later, no update so I reached out again as a follow up. I received a further email from "Joyce" who thanked me for following up on my order and escalated it again to their team to check the status of the order. "Rest assured, we'll keep an eye on it and do or best to ensure it reaches you as quickly as possible"4 days later, no further updates so I reached out again... no response on emailA further 3 days later (9th Jan 25), I thought I would reach out via a DM on their Instagram page to see if I could get a response - nothing at all.Today 10th Jan 25, no response still received so I reached out again and have still had no response.I am beginning to think that this is potentially a scam and will be seeking advice from my bank to see what we could do

Date of experience: Dec 25, 2024