To begin with all seemed fine although they were a bit under-staffed so we were lucky to complete our collection at Pisa airport quickly. At this point they recommended their collision damage waiver insurance at something like 100euros for 3.5 days. I checked against Holiday autos policy from Axa which was 50 euros so clicked to buy that. It appeared to have gone through fine but I didn't notice until later that no payment had been taken. Not Drivalia's fault. The agent recommended I do a video of the car on collection as evidence of the condition. The car was peppered with dents and scratches all round the body and not clean inside so I made sure I caught it all. On returning the car the same agent said there was a chip in the windscreen. If we looked carefully there was indeed a tiny chip of about 1-2mm, probably too small even for a glue repair. He then said their policy is to replace the screen for which they charged me 468 euros. Thanks to the spotty internet and the failure of the CDW policy purchase to go through I have been left with this charge. What really annoys is that the agent who had been pleasant enough clearly saw it as some sort of game that he'd won. I've no way of knowing if it was there before but there's no way at all it justfied replacing the screen. No repairer I've used (and I've had two screen repaired on my own cars in the last few years) would even have bothered to look at that chip it was so miniscule. It is just sharp practice and soured the end of a good trip.
Claim your business profile now and gain access to all features and respond to customer reviews.
