The vehicle was not delivered. Upon arriving at the rental location, the service denied me the car due to their credit card policy. They rejected my payment method and did not accept a digital card, even though my booking was fully prepaid. Consequently, no vehicle was provided. Despite this, the total amount (€612.43) was charged and retained. I received a document from the location confirming that the vehicle was not delivered due to the payment card issue. However, the company refused to issue a refund voluntarily. Customer support was nearly impossible to reach - emails bounced back with server errors, and no solution was offered. I only secured a refund after initiating a formal bank dispute (chargeback). The company actively contested the dispute instead of resolving it amicably. The bank had to escalate the case. Ultimately, the dispute was resolved in my favor, and the refund came from the bank, not the company. Special thanks to the bank for effectively managing the dispute and safeguarding the customer. Without their intervention, I likely would not have received my money back. This experience highlights that even when no service is rendered, the company may retain your funds unless you are prepared to challenge them through your bank.
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