I had difficulties returning the shoes that didn't fit. I emailed to ask for help on 16th Jan and still haven't received a response. I managed to return them by going to the local sorting office and getting a royal mail worker to help print out a label. However I haven't had my refund or confirmation they have received the shoes back. The return process is very difficult compared to most companies. The qr code I took to the post office is not a qr code that can allow staff to print a label like every other company. It's a qr for you to print at home. Many people are unable to print labels therefore this system is very outdated. Using a bot for chat and not being able to speak to a real person is frustrating and shocking for a company that prides itself on being British and the expensive quality products it sells. I would never use again. Great if the item fits but is you have an issue an absolute nightmare from start to finish. Avoid!!
Claim your business profile now and gain access to all features and respond to customer reviews.
