I am extremely dissatisfied with the quality and support I received. I purchased a pair of boots less than a month ago, and the lining has already worn away significantly. This level of damage is not typical, especially for a brand that is known for its quality. I take good care of my shoes, and this rapid deterioration clearly indicates a defect. When I reached out to the support team, I was informed that it was considered “normal wear and tear” and they were unable to assist me. This response left me very disappointed, as the boots are nearly new and already showing signs of damage. It feels unjust and is not what I anticipated from such a reputable company. I am now attempting to escalate my situation, as I believe a product should not deteriorate in less than a month. I am definitely unhappy with this experience.
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Learn about the complete line of Dr. Martens footwear, buy them online, read the history of this UK brand and more. Dr. Martens - original boots, shoes and sandals since 1960.
