I will never order from Dr Martens ever again. I ordered a pair of boots and a pair of shoes on 27/12, said they were dispatched on 31/12. Royal mail said waiting to receive goods for over a week. I allowed some time as it was new year before contacting them a week after dispatch email to tell them the above. Got some generic response saying to allow 2-3 days. Few days later I get a declaration form to fill in. Do that straight away. No response for over a week. I had to do a chat to get the ball rolling again. Told the boots are out of stock and will be refunded. They will send out the shoes. I had the same "send us your address" email several times. I filled it every time. It's now another week later and I've had my refund for the boots but no dispatch on the shoes. It's over a month since I ordered! Oh and they keep emailing me to ask me to review them. The survey really tipped me over though. It just asked how satisfied I was with how my query was handled. I put dissatisfied and nowhere to say why. The survey was 1 question. Very disappointing from such a huge brand. You are losing customers!
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Learn about the complete line of Dr. Martens footwear, buy them online, read the history of this UK brand and more. Dr. Martens - original boots, shoes and sandals since 1960.
