I purchased a pair of 2976 Bex Chelsea Boots from Dr. Martens for £180, expecting the durability the brand is known for. The boots were around two years old when the sole split, and they had only been worn occasionally - not as everyday footwear.
At this price point, I do not consider a sole splitting to be reasonable wear and tear. For a brand marketed around longevity and quality, I expected them to last significantly longer.
I raised the issue under the Consumer Rights Act 2015, as goods should be of satisfactory quality and reasonably durable. Unfortunately, my claim was rejected. The response felt automated and dismissive, and my concerns about durability were not meaningfully addressed. It did not feel like my complaint had been properly considered.
Very disappointing both in terms of product durability and the customer service experience.
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Learn about the complete line of Dr. Martens footwear, buy them online, read the history of this UK brand and more. Dr. Martens - original boots, shoes and sandals since 1960.
