I have dropshipped orders amounting to more than €12,000 through vidaXL. The prices are far from competitive, and the quality of the products is very poor, often incompletely delivered, leading to numerous complaints. This results not only in a poor customer experience but also in significant time wastage and frustration. They package all products in their own brand packaging, which encourages customers to order directly from vidaXL next time. I still have a balance on my vidaXL account that I wish to withdraw. Despite multiple emails, which they usually respond to quickly, I now receive no response to my request to refund the money. I strongly advise future dropshippers to avoid vidaXL. It brings you nothing; only vidaXL benefits from it.Update 23-6-2024I want to emphasize that I did use the correct email address, dropshipment(at)vidaxl.com. And again like many times before, no response has been received.Attempting to shift blame onto the customer by suggesting I used the wrong address is cowardly. As a professional company, you should strive for better customer service and transparent communication.Unfortunately, your prices are far from competitive, and the quality of the products is consistently poor. Many orders arrive incomplete, leading to numerous complaints, packaging all products in vidaXL’s own brand.I will attach a photo of my immediate follow-up email on your reaction to prove that I did reach out and what youre suggesting about reacting (usually) in 1 working day, no reaction as you can see. If somebody has a question about a financial issue, what is not in your benefit, you’re not replying.You don’t want to pay your customers back is my conclusion, you’re just robbing people in this way. I hope I can warn people in this way, who want to do business with you. Update 6-7-2024After several more emails, still no response. You can see in the following VidaXL reply that they claim they want to help. They requested my details, but haven’t done anything with them. I suspect they asked for these details because if you don’t provide them via Trustpilot, your review gets taken down. this company continuing not following through on promises. If we do not receive a response, we will pursue legal action.
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