I registered on the Vida XL platform two days ago, but I have been unable to access my account since then.
I have already sent several emails requesting assistance, but I have not received any response so far. I have also tried clearing the website cache and using different browsers, but the issue still persists and I am still unable to log in.
Additionally, I sent a message requesting a refund due to this unresolved problem, but again I have not received any reply.
Could you please look into this matter as soon as possible and either restore access to my account or process the refund?
I would appreciate your prompt response.
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