I have to leave a one star review otherwise it would be -1Absolutely appalling customer service from Druids Golf. I bought a pair of “waterproof” trousers that are not waterproof at all — they let water straight through and are completely unfit for purpose.The real issue, however, is the customer service. After more than 12 emails, there is still no resolution. I recently chased for an update and was sent yet another email asking me to return the trousers — despite the fact they were already returned on 5th December 2025.This level of disorganisation and poor communication is unacceptable. I’ve spent weeks chasing something that should have been dealt with quickly and professionally.Selling faulty products is bad enough, but failing to resolve the issue after countless emails shows a complete lack of care for customers. I won’t be buying from Druids again and would strongly advise others to avoid.
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