I placed an order for the first time and it was duly delivered,no issue there. Two of the items are not suitable so I went on to the website to raise a return. I followed all the instructions and paid the €9.99 postal fee ( I am in Ireland) and got message that return label couldn't be sent to my e-mail address. I was asked for an alternative which I provided. The same outcome.I eventually found a chat bot on Druids site, wrote a message and it tells you a response from a "team mate" within an hour. Two days later and several requests and still no response.I also sent an e-mail and no acknowledgement of it having been recieved, still no reply.I looked everywhere for a contact numbrer but nothing! the only number I found was a retail outlet of Druids golf at,Unit 2, Cliftonhall Yards, Newbridge, City of Edinburgh Scotland, EH28 8QN, mobile: 07749 174182, phone.I phoned this number knowing it wasn't the " on line" company and again no answer but a woman saying there was nobody around to take the call!! really???Anyway I left a message and maybe if anyone has an issue they can use this number and maybe it will get some response. Failing that I will be visiting the HO when I am in Scotland in June but hopefully I will have had a resolution to my issue by then!!!!
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