I wouldn’t normally bother writing a review, but I feel I have a duty so others avoid this company and don’t fall prey to them too.Thomas, who is the CEO/ owner of this company falsely sold a deal to me, tried to claim it was below market value, only to call the estate agent and find out it wasn’t at all, he’d basically inflated the price by £16k, to make it look like you were getting a good deal, and even then then you were paying a few grands more than the actual asking price the estate agent was advertising the property for. I’d paid a £6k sourcing fee and signed the reservation agreement, thinking the property would be sold to me at a certain price which I agreed and signed for, only for the MOS to come through and it was a completely different price altogether! By then I’d already paid £3k for his build team project management too. When I asked for a refund he completely refused! I lost £9k in this deal, he outright refuses to refund you, when I tried to call him he didn’t pick up or even bother calling me back, and he refused to take any accountability for his mistakes. It was meant to be a hand off end-to-end process, but this just wasn’t the case at all! It was so stressful and I was liaising with the estate agents myself, which is where I found out he’s made up his own price for the property. He’s also not part of a redress scheme either so he’s not even compliant as a deal sourcer in the UK. Anyway guys, just please stay clear from this company! He is very very misleading, and makes false claims. In that time I’ve found a better company in the north who have been excellent, have amazing customer service and payment structures and refund policies, so don’t lose hope because not all companies are scams like this one. Go for ones that are compliant and part of a redress scheme and have a refund policy. And please make sure to not ignore the bad reviews too, which is also a mistake I made by trusting Thomas/Drurylaneproperty.
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