Absolutely H O R R I D experience ordering from Dr Woof for their compressions socks. Ordered a bundle on 4th Jan and did not receive any updates on shipping until I dropped them an email on 17th Jan.
I got a reply on 20th Jan which asked me to choose an alternative design as those that I've selected are out of stock. My order was then updated with the new selections.
On 12th Feb there was no further updates on shipping since the previous email and I asked for one.
On 13th Feb there was an email reply saying they will check on the order. By 23rd Feb there was still no updates. I got a reply to this on 26th Feb stating that ANOTHER design is out of stock and I'll have to CHOOSE another design. I did so as asked.
By 1st March, this has been going back and forth for almost TWO MONTHS and there was never a proactive update from the team. I sent a chaser email, only to receive an update that TWO of the designs I have chosen are out of stock. This is unbelievable as if the designs were out of stock, my orders would not be able to have been updated from their end.
By 3rd March, my poor legs have endured tiredness and disappointment for way too long and I was emotionally and mentally too EXHAUSTED trying to attain these products and asked for a full refund which they have processed as mentioned in the email.
Today is 30th March and my order on their website is still "pending". It seems like my refunds have not been processed.
Does it really take this much to get my hands on these compression socks?
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Aussied Owned & Operated Premium Medical Scrubs Uniform Designed By A Family of 3 Doctors.
