DTE Energy’s hidden policy requiring payment by 2pm for same-day credit is both misleading and unfair, especially since it's not printed on bills or clearly communicated to customers. When I called after 2pm on the due date to make payment, I was told it wouldn’t count for that day and I'd be removed from my plan. Shockingly, the Executive Customer Service team admitted they didn’t reach out to offer help—only to inform me the plan was canceled. This lack of transparency and unwillingness to resolve the issue reflects poor customer service and accountability.
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Energy and energy technology provider for residential and commercial electric and natural gas.