The agents seem more focused on earning their commissions than on customer satisfaction, often putting customers in situations where they end up paying much more than expected. I tried to cancel my contract via their helpline for three consecutive days, but every time I mentioned cancellation, the agent would disconnect the call. The company has policies that compel you to pay even when you genuinely wish to cancel and are willing to pay the early termination fee. This is completely unethical and unfair.
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Emirates Integrated Telecommunications Company, commercially rebranded as du in February 2007, is one of the two telecom operators in the United Arab Emirates.