The internet service and customer support provided by this operator are the worst I've encountered. We purchased a home internet connection, which functioned for only a few hours before it completely failed. This was just the beginning of my frustrating experience with customer support. I was continuously shuffled between different departments with no resolution in sight. I spent an entire day on hold, being transferred from one team to another without any answers. Ultimately, they advised me to either cancel the service or visit them to change the device. When I attempted to cancel, I was informed that this could only be done over the phone. After waiting on the line for over an hour and forty minutes, I was then directed to a different customer service number. It’s evident that this process is intentionally designed to frustrate customers into giving up on cancellations, forcing them to continue paying for a service that doesn't even work. This is completely unacceptable, highly unprofessional, and certainly not worth the investment. I strongly recommend avoiding this operator.
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Emirates Integrated Telecommunications Company, commercially rebranded as du in February 2007, is one of the two telecom operators in the United Arab Emirates.