They have to be the worst customer service among all customer services out there. The staff at the stores give different answers to the same question. The same clueless plague affects the online staff also. It’s a hopeless situation for anyone who hopes to get some help from this mislabelled helpline. The auto chat bot is nothing more than a dozen lines of computer if-then codes. The only way to get help from this perilous ineffective organization is to learn their own lingo: file a “complaint” is the only way to get someone with a heartbeat to look at your issues. This is my only advice, other than that, good luck and hope you’d chosen a service that’s worth your hard earned dole.
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Emirates Integrated Telecommunications Company, commercially rebranded as du in February 2007, is one of the two telecom operators in the United Arab Emirates.