I have been so excited to actually try this product. Everything looked wonderful, and they claimed to have 24-7 Customer service. I placed my order through the Shop app on August 20, 2024. I received the shipping confirmation that it had left on Aug. 12, with and ETA from the tracking company of Aug. 17 - 20th. I was notified the package arrived in the U.S on Aug. 20th. It is now Aug 28th and haven't heard anything since. I tried contacting Dubai Chocolate customer service. It said go to a different website. I went there clicked on customer service and it sent me to a screen that said go to the same website I was in? Tried to go through again and it was just the same cycle. NO way to contact customer service. I then tried the shipping company and could only get a chat bot that told me my package arrived in the US on the Aug. 20th, and hadn't moved. It then told me to call them for a chat the next day but did not give a number. I asked it for a customer service number, and it gave the hours of operation. I then asked for the shipping company's number, and they only had an international one. Now my big problem is these chocolates were supposed to be kept refrigerated. They left the Netherlands on the 12th and it is now the 28th in the heat of summer??? I can't contact anyone, to get my satisfaction guaranteed refund or at least a replacement. Since I can't get in touch with the company I don't know if this was all a scam or just an unfortunate incident!
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DubaiChocolates is Europe's market leader in creating authentic Dubai Bars. Packed with rich, creamy pistachio filling and a unique crunchy bite, our chocolates have quickly become the viral sensation everyone's talking about. We use only premium ingredients because real luxury demands the very best. Fast shipping and great customer service are standard—simply because we understand how much it matters.
Taste for yourself why thousands keep coming back. DubaiChocolates means premium taste, clear quality, and always a hint of desert luxury in every bite.See more
