I had my reservations about using an online design agency, but we decided to give Duck.Design a try to support the marketing for our start-up, PixieBooks.We primarily needed a website, an updated logo and icon, and a general overhaul of our brand aesthetic. The website alone would have cost more than twice as much with our local web developers—and it would have taken significantly longer.Duck.Design got to work right away, setting up an effective Trello board that allowed us to prioritise tasks, add details, ask questions, and respond to designers. They made sure to gather plenty of information from us before starting and didn’t begin the billing period until work was underway—which I appreciated.What’s particularly good about this system is that while one project is on hold—say, if Duck.Design is waiting on website feedback—they’ll start work on the next task in the queue. You can have a primary project (like the website), and they’ll deliver a full, professional style guide while you're gathering thoughts from the team. If you're organised and keep the backlog full, Duck.Design is incredibly productive.In my experience, designers often struggle to understand a tech client’s product. PixieBooks, for instance, is an AI-powered receipt processing tool that allows users to submit receipts via WhatsApp or email. It saves small business owners, accountants, and their clients hours of bookkeeping each week. Duck.Design’s copywriter and web designer didn’t just understand the product—they offered valuable suggestions.This trial has been a big success and, as long as this high standard continues, I look forward to working with Duck.Design in the future.
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