I have a friend who received a free prize from the platform, but they are refusing to provide it to us. They insist that we must complete our KYC first, after which they will determine our eligibility for the prize. This process should have been communicated upfront by the team, rather than being revealed later. It feels like a scam. I urged their support team about the KYC process and whether it would lead to a reward, but they couldn't provide any clear answers. If their team lacks basic information, how can they assist us? Even if I comply with their requests, I suspect they will impose additional requirements that won't be disclosed to us. This experience has been frustrating, and it seems like they might even suspend accounts without warning. I have never encountered a service like this before, and it leaves me feeling hopeless about their practices.
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