This company is run by dodgy people. I am aware that upon checking out, they tell you to pay extra for insurance (which btw is BS because that should always be apart of the price). HOWEVER, there is still an expectation that the packaging be adequately protective!! It was a marble-top side table that weighed around 7kg and was not put in a heavy duty box. There was the thinnest, single layer of bubble wrap. And NOTHING in the gaps of the box to stop it moving around inside. Not surprisingly, it was delivered with the box crushed down on it. The metal base is full of dents, scratches and paint rubbed off the edges. I strongly believe that they purposely cheap out on packaging when a buyer doesn’t pay for shipping insurance I reached out to them via email, after no response from a number I’d found. They simply said that it is in their Terms of Agreement that the customer has to pay to insure all items. So it’s not on them. Well, thankfully, I paid using PayPal, and I reached out to them. I followed their process of reaching out to the seller and I provided several photos of evidence of the damage. The seller would only agree to give me a refund once I sent the table back. I was fully prepared to do this until I had shipping calculated and it would cost me $170 to send back. In the end, PayPal ended up refunding the full amount, which I I am truly grateful for. And it angers me that the seller gets to keep my money because my refund should have come from him. My advice to anyone “DO NOT BUY ANYTHING FROM DURE DESIGN AND THE SCUMBAGS THAT RUN IT!” Also, always purchase through PayPal. They’re probably the only protection you can get after purchasing from companies like this.
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